WWW.STUNCITYFLORIDA.COM


P.O. BOX 933

BONITA SPRINGS, FL 34133








TEXT OUR SUPPORT TEAM 24 HOURS FOR QUESTIONS/SUPPORT.


(239) 315-6067


THE QUICKEST WAY TO RECEIVE A RESPONSE TO YOUR INQUIRY (USUALLY SAME OR NEXT DAY) IS TO TEXT OUR SUPPORT TEAM AT 239-315-6067. SOMEONE FROM OUR SUPPORT TEAM WILL RESPOND TO ASSIST YOU.


USPS TRACKING INFORMATION FOR YOUR ORDER WILL BE AVAILABLE AND SENT TO YOU ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED. WE APPRECIATE YOUR PATIENCE AS WE MUST TEST AND INSPECT ALL DEVICES BEFORE THEY LEAVE OUR FACILITY. PLEASE ALLOW A FEW EXTRA DAYS DURING PEAK SEASON.




how to file a warranty claim:

EMAIL SUPPORT

sTUN CITY FLORIDA, llc.

 IF YOU HAVE PURCHASED A STUN CITY FLORIDA DEVICE, YOUR UNIT IS COVERED UNDER OUR LIFETIME REPLACEMENT WARRANTY. THERE IS NO NEED TO MESSAGE OR CALL US REGARDING YOUR CLAIM. OUR LIFETIME WARRANTY COVERS BATTERY DAMAGE, WATER DAMAGE, ACCIDENTAL DAMAGE, AND YES, EVEN THEFT! OUR WARRANTY IS ABSOLUTELY THE BEST IN THE INDUSTRY. YOU MUST SUBMIT A POLICE REPORT FOR A FREE REPLACEMENT SHOULD THEFT OCCUR.


TO START THE WARRANTY REPLACEMENT PROCESS, SEND YOUR DEFECTIVE DEVICE TO THE ADDRESS BELOW. YOU MUST INCLUDE YOUR NAME, APPROXIMATE DATE OF PURCHASE, SHIPPING ADDRESS, PHONE NUMBER AND EMAIL ADDRESS. PROVIDING ALL OF THIS INFORMATION WILL EXPEDITE YOUR CLAIM.


MOST WARRANTY CLAIMS ARE PROCESSED WITHIN5-7 BUSINESS DAYS ONCE WE RECEIVE YOUR DEFECTIVE DEVICE.


WE RESERVE THE RIGHT TO DECLINE YOUR CLAIMSHOULD WE SUSPECT FRAUD OR ABUSE OF OUR WARRANTY REPLACEMENT SYSTEM.